Industry

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Industry Dominick Sorrentino

How do chatbots work? A tactical guide

A chatbot is simply a computer program that converses with users in human language (written and/or spoken) rather than in clicks, drag and drops, pop-up windows and other traditional user interfacing. Chatbots can be functional. They might schedule an appointment, process a refund on a recent order or, using a customer service chatbot, put you… Read more »

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